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Privacy Policy

Effective Date: May 2025

Pixels & Props ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, www.pixelsandprops.com (the "Website"), and utilize our services, including photo booth rentals, Voicemail Guestbooks, custom backdrops, props, and custom print and digital overlays. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your information.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include:

  • Personal Information: This includes information that can identify you directly or indirectly, such as your name, email address, postal address, phone number, and payment information. We collect this information when you:

    • Contact us through our website, email, or phone.

    • Request a quote or book our services.

    • Engage with our online chat feature.

    • Make payments for our services.

    • Provide feedback or participate in surveys.

  • Event Information: Details related to your event, such as the date, time, location, type of event (wedding, party, corporate, fundraising), and specific service requirements.

  • Voicemail Guestbook Recordings: Audio recordings collected through our Voicemail Guestbook service. These recordings are created by event attendees who voluntarily leave messages.

  • Photo Booth Images and Digital Overlays: Photographs captured by our photo booths and any associated digital overlays created for your event.

  • Usage Data: Information about how you access and use our Website, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This data is collected automatically through cookies and similar tracking technologies.

  • Communications: Records of your communications with us, including inquiries, service requests, and customer support interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide and manage the photo booth, Voicemail Guestbook, and related services you request, including booking, setup, operation, and delivery of products.

  • Communication: To communicate with you regarding your inquiries, bookings, service updates, and promotional offers (where you have consented).

  • Personalization: To customize your experience with our services, including custom backdrops, props, print, and digital overlays.

  • Voicemail Guestbook Delivery: To compile and deliver Voicemail Guestbook recordings to the designated recipient as agreed upon for your event.

  • Photo Booth Image Management: To process, print, and provide access to photo booth images as per your service agreement.

  • Website Improvement: To analyze Website usage patterns, diagnose technical issues, and improve the functionality and user experience of our Website.

  • Marketing and Promotions: To send you marketing communications about our services, special offers, and news that may be of interest to you, in accordance with your preferences.

  • Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

  • Security: To protect the security and integrity of our Website, systems, and data.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting providers, and analytics providers. These service providers are obligated to protect your information and are only authorized to use it as necessary to perform services on our behalf.

  • Event Participants (for Voicemail Guestbooks & Photo Booths): Voicemail Guestbook recordings are shared with the designated recipient of the guestbook. Photo booth images may be shared with event attendees and the event host as part of our service delivery.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

  • Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Voicemail Guestbook and Photo Booth Content: For Voicemail Guestbook recordings and photo booth images, the primary control and distribution rights generally reside with the event host or designated recipient. We will endeavor to address requests related to individual content where legally and practically feasible.

To exercise any of these rights, please contact us using the contact information provided below.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our Website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: info@pixelsandprops.com

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