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Privacy Policy

Updated Date: July 2025

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Pixels & Props ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, www.pixelsandprops.com (the "Website"), and utilize our services, including photo booth rentals, Voicemail Guestbooks, custom backdrops, props, and custom print and digital overlays. This Privacy Policy outlines the types of information we collect, how we use it, how long we retain it, and the measures we take to safeguard your information.

 

1. Information We Collect

 

We collect various types of information in connection with the services we provide, which may include:

  • Personal Information: This includes information that can identify you directly or indirectly, such as your name, email address, postal address, and phone number. We collect this information when you:

    • Contact us through our website, email, or phone.

    • Request a quote or book our services.

    • Engage with our online chat feature.

    • Make payments for our services.

    • Provide feedback or participate in surveys.

    • Payment Information: We use a third-party payment processor, CheckCherry.com, for all payment transactions. We do not store full credit card numbers, CVVs, or bank account details on our servers. Your payment information is securely handled directly by CheckCherry.com.

  • Event Information: Details related to your event, such as the date, time, location, type of event (wedding, party, corporate, fundraising), and specific service requirements.

  • Voicemail Guestbook Recordings: Audio recordings collected through our Voicemail Guestbook service. These recordings are created by event attendees who voluntarily leave messages, and we do not listen to or review the content of these recordings.

  • Photo Booth Images and Digital Overlays: Photographs or videos captured by our photo booths and any associated digital overlays created for your event.

  • Usage Data (Cookies and Tracking Technologies): Information about how you access and use our Website, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This data is collected automatically through cookies (small data files placed on your device) and similar tracking technologies. We use Google Analytics for website analytics and marketing purposes, which utilizes cookies.

  • Communications: Records of your communications with us, including inquiries, service requests, and customer support interactions.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

  • Service Provision: To provide and manage the photo booth, Voicemail Guestbook, and related services you request, including booking, setup, operation, and delivery of products.

  • Communication: To communicate with you regarding your inquiries, bookings, service updates, and promotional offers (where you have consented).

  • Personalization: To customize your experience with our services, including custom backdrops, props, print, and digital overlays.

  • Voicemail Guestbook Delivery: To compile and deliver Voicemail Guestbook recordings to the designated recipient as agreed upon for your event.

  • Photo Booth Image Management: To process, print, and provide access to photo booth images as per your service agreement.

  • Website Improvement & Analytics: To analyze Website usage patterns, diagnose technical issues, and improve the functionality and user experience of our Website using tools like Google Analytics.

  • Marketing and Promotions: To send you marketing communications about our services, special offers, and news that may be of interest to you, in accordance with your preferences.

  • Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

  • Security: To protect the security and integrity of our Website, systems, and data.

 

3. Sharing Your Information

 

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors (CheckCherry.com), website hosting providers (Wix.com), and analytics providers (Google Analytics). These service providers are obligated to protect your information and are only authorized to use it as necessary to perform services on our behalf. We only utilize third-party companies that have robust privacy policies in place that align with our commitment to privacy.

  • Event Participants (for Voicemail Guestbooks & Photo Booths): Voicemail Guestbook recordings are shared with the designated recipient of the guestbook. Photo booth images may be shared with event attendees and the event host as part of our service delivery.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

 

4. Data Retention

 

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements).

  • Client Information (Name, Contact, Booking Details): Retained for the duration of our business relationship within our CRM (CheckCherry.com) and for a reasonable period thereafter to facilitate any repeat bookings, comply with legal obligations, or resolve disputes.

  • Voicemail Guestbook Recordings: Once the digital data file and/or thumb drive are delivered, we keep the digital file of the recordings for 30 days before secure deletion.

  • Photo Booth Images/Digital Overlays: Images from the photo booth, including digital overlays, are stored for the duration of our business to facilitate client access, re-orders, and for our legitimate business purposes including marketing (where consent has been obtained for promotional use).

  • Usage Data (Website Analytics): Data collected via Wix.com and Google Analytics is retained for analytics purposes for as long as Wix.com and Google Analytics' respective policies allow, and as necessary for our business analysis. For specific retention details on Wix-collected usage data, please refer to Wix's own privacy policy or contact their support.

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5. Your Choices and Rights

 

You have certain rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

  • Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions (such as for billing, legal, or tax compliance purposes).

  • Voicemail Guestbook and Photo Booth Content: For Voicemail Guestbook recordings and photo booth images, the primary control and distribution rights generally reside with the event host or designated recipient. We will endeavor to address requests related to individual content where legally and practically feasible.

  • Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly. To opt-out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.

To exercise any of these rights, please contact us using the contact information provided below.

 

6. Data Security

 

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification: In the unlikely event of a data breach that compromises your personal information, we will complete a full investigation, secure the breach, and notify affected parties and relevant authorities as required by applicable law (e.g., within 30 days for Washington State residents if applicable). We will also ensure a fix is identified to protect all parties in the future.

 

7. Third-Party Websites

 

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

8. Children's Privacy

 

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our Website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: info@pixelsandprops.com

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